What is Fax from Queues?
Fax from Queues lets users send outbound faxes from a queue instead of from themselves or the whole practice. The queue’s name and fax number appear on the fax, and only members of that queue can see it in Sent.
How do I turn on Fax from Queues?
Fax from Queues is off by default. An admin has to turn it on for the whole practice.
In the Inbox, select Admin (top right).
Select Practice Settings.
Turn on Allow sending outbound faxes from queues.
Select Save.
Note: Only admins can change this setting.
How do I send a fax from a queue?
Open Compose to start a new fax.
Uncheck Send as practice.
In Send From Queue, select the queue.
If the queue has more than one fax number, choose a number from the From number dropdown.
Add your recipient and documents, then send.
Why don’t I see the Send From Queue option?
The Send From Queue dropdown only appears when all of these are true:
Fax from Queues is turned on for your practice
You’re a member of at least one active queue
Send as practice is unchecked
Tip: You can only send from queues you’re a member of. If you belong to more than 10 queues, type in the field to search for the one you want
What are my sending options?
How you send | Who the fax is from | Who can see it in Sent |
Send as practice checked | The practice | Users who can see practice items |
Send as practice unchecked, queue selected | The queue | Only members of that queue |
Send as practice unchecked, no queue selected | You (private) | Only you |
How do I choose which fax number it’s sent from?
When you select a queue, a second dropdown shows the fax numbers assigned to that queue. Admins assign fax numbers to queues in Inbox > Admin > Fax Settings.
Need to send from a different number?
If you use fax forwarding, or want to send from a number that isn’t assigned to the queue, you can type your own number in the From Number field. An admin needs to turn this on first:
In the Inbox, select Admin (top right).
Select Practice Settings.
Turn on Enable displaying a custom fax from number.
Select Save.
What shows on the coversheet?
Coversheet variable | What it shows when you send from a queue |
[fromName] | The queue’s name |
[fromFax] | The fax number the fax was sent from |
Who can see faxes sent from a queue?
Only members of that queue can see the fax in the Sent folder.
Note: If someone can’t see a fax sent from a queue, an admin needs to add them to that queue.
Does Fax Back work with queues?
Yes. When you select Fax Back on a fax that came in to a queue, the queue’s name and From number fill in automatically, and the reply is sent from that queue.