Overview
This article outlines settings controlled within eBay and how they affect listing, shipping, reporting, and more in Upright Lister.
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Table of Contents
eBay Messages and Payments/Refunds
Please note all inquiries from buyers are to be handled directly through eBay. Even though Lister does not process payments, all refunds issued through eBay for items posted through Lister will propagate to the appropriate orders within Lister.
SKU vs. eBay ID
SKU
Upright Lister represents a product with a SKU (stock keeping unit)
This is the best way to track all actions taken with a particular product
The Product SKU is located on the Products page and is not the same as the Upright Product ID
eBay ID
A new channel ID is created each time a product is relisted
Found in the URL and "About this item" section of the description, for example:
Reporting
All reporting in eBay is in your local time zone and local currency. Upright Lister reporting is set up to match these settings.
Business Profiles
Click here to read how to manage policies through your eBay business profiles.
Payment profiles allow you to...
Set acceptable payment methods
Require immediate payment for buy it now items
Provide additional payment instructions
Shipping policies allow you to...
Set calculate, fixed, or free shipping costs for buyers
Set a turnaround time for sold items to ship “handling time”
Enable or disable international shipping
Add additional shipping fees for geographically far US locations (like Hawaii and Puerto Rico)
Returns policies allow you to...
Determine whether to accept returns
Determine whether the buyer or seller pays for return labels
Set time limits on returns
Preferences for Items Awaiting Payment
This settings page on eBay allows you to control how long a buyer has to pay for an item. To use listing strategies in Lister, you MUST have this toggled on so that items can automatically relist if unpaid.
❗Important Note: These eBay settings must be correctly configured to prevent double sales!
Ensure the "Automatically cancel unpaid items" setting is toggled ON
Select how long buyers have to pay for items. After that time, items still awaiting payment are automatically canceled. This setting must be set to less than 30 days to avoid double sales!
After 30 days, eBay’s API no longer sends complete item information to Lister, meaning that Lister will relist an item after 30 days, potentially resulting in double sales.
IMPORTANT: Ensure the "Automatically relist canceled items" setting is toggled OFF. If toggled on, Lister and eBay will create duplicate listings, potentially leading to double sales. Click here to learn how to safely cancel orders on eBay
Click "Save" at the bottom of the page
Shipping Preferences
This settings page in eBay controls excluded shipping locations (for example, international or US Protectorates), allowing combined payments and shipments, calculated shipping rules, and other settings related to how you ship eBay items.
eBay Charity Program
If you are a registered charity, eBay has a program to become a direct charity seller, with many benefits, including reduced eBay fees and highlighted charity details within your listings!
Visit www.ebayforcharity.org for more information about the eBay for Charity program
Email support@uprightlabs.com to get started as a direct charity seller on eBay
Related Guides
Have questions? Reach out to us at support@uprightlabs.com or via chat anytime between 9am-6pm ET, Monday to Friday