Overview
This article outlines settings controlled within eBay and how they affect listing, shipping, reporting, and more in Upright Lister.
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Table of Contents
eBay Messages and Payments/Refunds
Please note all inquiries from buyers are to be handled directly through eBay. Even though Lister does not process payments, all refunds issued through eBay for items posted through Lister will propagate to the appropriate orders within Lister.
SKU vs. eBay ID
SKU
Upright Lister represents a product with a SKU (stock keeping unit)
This is the best way to track all actions taken with a particular product
The Product SKU is located on the Products page and is not the same as the Upright Product ID
eBay ID
A new channel ID is created each time a product is relisted
Found in the URL and description; Ex: https://www.ebay.com/itm/224211534311
Reporting
All reporting in eBay is in your local time zone and local currency. Upright Lister reporting is set up to match these settings.
Business Profiles
Click here to read how to manage policies through your eBay business profiles
Payment profiles allow you to...
Set acceptable payment methods
Require immediate payment for buy it now items
Provide additional payment instructions
Shipping policies allow you to...
Set calculate, fixed, or free shipping costs for buyers
Set a turnaround time for sold items to ship “handling time”
Enable or disable international shipping
Add additional shipping fees for geographically far US locations (like Hawaii and Puerto Rico)
Returns policies allow you to...
Determine whether to accept returns
Determine whether the buyer or seller pays for return labels
Set time limits on returns
Preferences for Items Awaiting Payment
This settings page on eBay allows you to control how long a buyer has to pay for an item. To use listing strategies in Lister, you MUST have this toggled on so that items can automatically relist if unpaid.
Select how long buyers have to pay for items. After that time, items still awaiting payment are automatically canceled
IMPORTANT: Do NOT toggle on the "Automatically relist canceled items" setting, as this will result in Lister and eBay creating duplicate items, potentially leading to double sales.
Listing
Title Character Limit: 80
Photo Limit: 12
Listing Duration: If less than 5 days, eBay charges a fee
Fixed-price items have a duration of good till canceled (GTC) which can be overridden using listing strategies
eBay Charity Program
Visit www.ebayforcharity.org for more information about the eBay for Charity program check out
Email support@uprightlabs.com to get started
Related Guides
Have questions? Reach out to us at support@uprightlabs.com or via chat anytime between 9am-6pm ET, Monday to Friday