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Settings Controlled in eBay

These settings are controlled in eBay and affect listing, shipping, reporting, and more in Upright Lister

Lori Clark avatar
Written by Lori Clark
Updated over a week ago

Overview

This article outlines settings controlled within eBay and how they affect listing, shipping, reporting, and more in Upright Lister.


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Table of Contents


eBay Messages and Payments/Refunds

Please note all inquiries from buyers are to be handled directly through eBay. Even though Lister does not process payments, all refunds issued through eBay for items posted through Lister will propagate to the appropriate orders within Lister.


SKU vs. eBay ID

SKU

  • Upright Lister represents a product with a SKU (stock keeping unit)

  • This is the best way to track all actions taken with a particular product

  • The Product SKU is located on the Products page and is not the same as the Upright Product ID

eBay ID


Reporting

All reporting in eBay is in your local time zone and local currency. Upright Lister reporting is set up to match these settings.


Business Profiles

Click here to read how to manage policies through your eBay business profiles.

Payment profiles allow you to...

  • Set acceptable payment methods

  • Require immediate payment for buy it now items

  • Provide additional payment instructions

Shipping policies allow you to...

  • Set calculate, fixed, or free shipping costs for buyers

  • Set a turnaround time for sold items to ship “handling time”

  • Enable or disable international shipping

  • Add additional shipping fees for geographically far US locations (like Hawaii and Puerto Rico)

Returns policies allow you to...

  • Determine whether to accept returns

  • Determine whether the buyer or seller pays for return labels

  • Set time limits on returns


Preferences for Items Awaiting Payment

This settings page on eBay allows you to control how long a buyer has to pay for an item. To use listing strategies in Lister, you MUST have this toggled on so that items can automatically relist if unpaid.

Important Note: These eBay settings must be correctly configured to prevent double sales!

  1. Ensure the "Automatically cancel unpaid items" setting is toggled ON

    Preferences for items awaiting payment 2024-05-01 at 6.19.33 AM
  2. Select how long buyers have to pay for items. After that time, items still awaiting payment are automatically canceled. This setting must be set to less than 30 days to avoid double sales!

    After 30 days, eBay’s API no longer sends complete item information to Lister, meaning that Lister will relist an item after 30 days, potentially resulting in double sales.

    Preferences for items awaiting payment 2024-05-01 at 6.22.44 AM
  3. IMPORTANT: Ensure the "Automatically relist canceled items" setting is toggled OFF. If toggled on, Lister and eBay will create duplicate listings, potentially leading to double sales. Click here to learn how to safely cancel orders on eBay

    Preferences for items awaiting payment 2024-05-01 at 6.31.11 AM
  4. Click "Save" at the bottom of the page

    Preferences for items awaiting payment 2024-05-01 at 6.35.29 AM

Shipping Preferences

This settings page in eBay controls excluded shipping locations (for example, international or US Protectorates), allowing combined payments and shipments, calculated shipping rules, and other settings related to how you ship eBay items.

eBay Shipping Preferences settings page

eBay Charity Program

If you are a registered charity, eBay has a program to become a direct charity seller, with many benefits, including reduced eBay fees and highlighted charity details within your listings!


Related Guides


Have questions? Reach out to us at support@uprightlabs.com or via chat anytime between 9am-6pm ET, Monday to Friday

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