Overview
From time to time, eBay buyers may wish to cancel an order before an order has shipped or return an item via a hassle-free return for a buyer's remorse reason.
By default, eBay will attempt to relist these items on your behalf, and it is essential to ensure the "Re-list Item" checkbox on the eBay refund page is NOT checked. If left as checked, both eBay and Lister will relist the item, creating duplicate listings on eBay and could lead to double sales.
Table Of Contents
How to Refund a Cancelled Order in eBay
Lister should be used to handle all item relists. To prevent double-listings, be sure to follow the guidelines below.
When canceling an unpaid order, be sure the "Relist for free" box is set to "No"
When refunding a paid eBay order, uncheck the “Re-List Item” checkbox from the Refund Confirmation Page
Order Cancellation Page
Order Refund Page
What to do if eBay Relists an Item
If the “Re-list Item” checkbox in eBay is left checked, the eBay listed item will need to be delisted within eBay to prevent a double sale. Once the item is delisted on eBay, the product can be relisted in Lister. Click here to learn more about ending an item early in eBay.
How to end a listing in Seller Hub (Recommended Method)
Go to the Active Listings page in Seller Hub
Select the checkbox next to the item you want to end
From the dropdown menu, select "End item"
How to end a listing in My eBay (Uncommon)
Go to Active in the Selling section of My eBay
Find the item, and from the dropdown menu, select "End listing"
How to Relist a Refunded eBay Item in Lister
If the item was canceled AND refunded after payment was made, follow the steps below to relist the item manually.
Method 1: Relist via the Product Page
After the eBay cancellation/refund has been completed, navigate to the Product page in Lister and look up the SKU. From there:
Click the "Resume Strategy" button in the Product Drawer at the bottom of the Strategy section (If the item was listed via a Listing Strategy) to resume the strategy from the current step
From the Active Auctions section, click the menu next to the sold listing and select “Relist”
💡 Operational Tip: If you have the SKU for the original listing you can find it by searching the Products - All tab
Method 2: Relist via Listing Manager
Navigate to the closed tab of the eBay Listing Manager in Lister and look up the SKU. From there:
Click the blue "Restart Run" button under the Listing Strategy Details section (if the item was listed via a Listing Strategy) to restart the strategy from step 1
Click the "Relist" at the bottom of the page
💡 Operational Tip: If you have the Channel ID for the original listing you can find it by searching the eBay Listing Manager Closed - All tab
How to Relist a Cancelled eBay Item in Lister
If the item was canceled BEFORE payment was made, follow the steps below based on how the item was originally listed.
Item Listed Using Listing Strategy
If the item was listed using a Listing Strategy, the item will progress to the next step of the strategy with no action required.
Item Listed Without Listing Strategy
If the item was listed without a listing strategy, it can be manually relisted to eBay using either of the methods listed via the Product page or via the Listing Manager, as described above.
Related Guides
Have questions? Reach out to us at support@uprightlabs.com or via chat anytime between 9am-6pm ET.