Overview
Upright Labs offers free quarterly calls for all clients to provide ongoing technical guidance and support using Lister and Link. As part of each call, we provide a complimentary quarterly report with an overview of your core listing, fulfillment, and supplier stats. This guide explains how to interpret your quarterly report.
In addition to free quarterly support, Upright Labs has a dedicated Services team that specializes in tailored monthly growth support specific to your organization’s needs.
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Table of Contents
Receiving Your Quarterly Reports
A few days before your quarterly check-in call, our team will email your report
If you aren’t currently attending quarterly support meetings with our team, we’ll still send the report once a quarter and include a link to schedule a call
Feature Usage
The first section of the report shows your organization’s current usage of the key features of Lister and Link.
This is an excellent opportunity to identify improvements within your barcoding workflow to increase sales and productivity
Attention Required Listings
This section gives a count of failed listings in your attention required tabs. We recommend checking and clearing attention required items once a day to ensure products in inventory are actively listed on marketplaces.
Most errors can be fixed using the guides below:
Processing Backlog
The Processing Backlog section provides a count of manifest items that have not been processed. This can help identify if any older items have not yet been listed and need additional attention.
The teal bars show a count of unprocessed items per month
The yellow line shows the total sum of unprocessed manifest items over time
Time to Fulfillment
This section details the average and median time from order payment to order shipment over the past 90 days.
Includes a 90-day rolling average to help gauge trends in fulfillment times and identify spikes in fulfillment time by day
This data can be helpful in tracking if your team can meet eBay’s requirements for one-day or same-day handling to be eligible for Top Rated Seller Plus
Time to Listing
Time to Listing details the average and median time in days it takes after a manifest item is accepted to the time it is listed to an online marketplace.
Includes a 90-day rolling average to help gauge trends in listing performance
If you don’t manifest, this indicated the time from adding the product to listing the product
Total Postings by Day/Week/Quarter
These snapshots help you gauge posting trends in listings over a given timeframe.
Total Postings by Day can help identify trends in daily team performance and includes a 90-day rolling average
Peaks and valleys in the visualization are typically associated with weekends if your organization isn’t running a 7-day operation
Total Postings by Week can help track long-term trends from week to week and includes the current week vs. the previous week’s posting totals
Total Postings Current vs. Previous Quarter shows how many listings were made in the previous quarter with a comparison to the postings to date this quarter
Suppliers and Acceptance Rates
These sections give a high-level overview of your top-performing suppliers by both acceptance rate and manifest item amount sent to e-commerce.
Current average acceptance rate is shown versus the previous quarter
Top 10 Suppliers by Manifest Items: Ranks your suppliers by volume of items sent
Top 10 Suppliers by Acceptance Rate: Ranks your suppliers by the highest percentage of items accepted at e-commerce
Related Guides
Have questions? Reach out to us at support@uprightlabs.com or via chat anytime between 9am-6pm ET, Monday to Friday.