When a Shopgoodwill listing has an error that prevents it from listing, it will appear in the Attention Required tab of the Listing Manager until the underlying issue is manually corrected.

This article walks through common error messages in the Listings>Shopgoodwill>Attention Required tab, along with troubleshooting steps to clear each type of error.

Best Practices

How to Bulk Review Attention Required Listings

How to View Error Messages

Common Errors

Uncommon Errors

Related Guides

Once all edits have been saved, you’ll see a summary page of the current listing statuses for the listings:

The Attention Required tab of the listing manager has a column that displays the full error message describing why a listing failed.
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In addition, hovering the mouse cursor over the red “Listing Failed” or “Relisting Failed” icon will provide a tooltip with info about why the listing failed. This tooltip explains what needs to be modified in the listing for the item to post to eBay successfully.

You'll see this error when a teammate's credentials on Lister and Shopgoodwill don't match. This happens most frequently when someone changes their credentials on Shopgoodwill but doesn’t update them on Lister.

1) You'll need to find the username of the product's creator. You can see that information in the product manager under the title:

2) Once you have that username, go to the Teammates page of the admin settings by clicking the settings gear icon at the top of Lister, then clicking “Teammates”

3) Click on the edit button next to the user you want to edit:

4) Then you'll want to enter in the Shopgoodwill credentials exactly as they are on Shopgoodwill for that user, then click “Update teammate” at the bottom of the page:

5) Retry the listing (list it again if it is "listing failed", relist if it is "relisting failed", etc.).

If this teammate no longer exists in Shopgoodwill, you can deactivate their Lister account under Activation Status>Login Enabled by changing the status to “Inactive.”

Note: Only do this if you are sure the user is deactivated on Shopgoodwill.

If the teammate for a product is deactivated, the listing will use the organization credentials instead. This often happens when the employee who created the product no longer works for the organization.

Shopgoodwill has a prohibited word list that cannot appear in titles of listings. Please reach out to Shopgoodwill’s support team for a complete list of banned words.

It's a Shopgoodwill policy that you cannot end auctions early that already have bids. Lister does not have control over bid cancellation, so if you want to end an item early that has bids, you must make sure to remove the bids beforehand.

To fix this error, you'll need to retract all the bids on the listing directly within the Shopgoodwill Seller portal, and then manually delist the item from within Lister.

The listing should delist successfully now!

This can happen for a few reasons, but the most common is the result of extending the payment deadline on a previous listing. Because that listing has already been delisted, if the customer does not pay for it within the new payment deadline and the listing expires, relisting it will cause this error since it has technically been relisted twice on Shopgoodwill.

If the item is no longer available to sell, follow the steps below:

If the item is available to sell, you’ll need help from our team to relist the item. Please reach out to us via live chat, or email us at support@uprightlabs.com and include the product SKU in your message so we can repair the listing.

A buy-it-now item can’t have a buy price lower than the starting bid. This can be caused by an incorrect listing strategy pricing structure or an error while creating the listing.

This can happen for a few reasons, but the most common is the result of extending the payment deadline on a previous listing. Because that listing has already been delisted, if the customer does not pay for it within the new payment deadline and the listing expires, relisting it will cause this error since it has technically been relisted twice on Shopgoodwill.

If the item is no longer available to sell, follow the steps below:

If the item is available to sell, you’ll need help from our team to relist the item. Please reach out to us via live chat, or email us at support@uprightlabs.com and include the product SKU in your message so we can help repair the listing.

A concurrent listing must be a pure Buy Now listing. If the starting bid is lower than the buy now price, the listing will fail until corrected.

When a listing is posted to Shopgoodwill, their servers may not fully register the data being passed to them. In these instances, the listing may appear on Shopgoodwill without pictures and show in Lister’s Attention Required tab.

Please reach out to us via live chat, or email us at support@uprightlabs.com and include the product SKU in your message so we can repair the listing.

If Shopgoodwill has unplanned downtime or scheduled maintenance, listings may fail to list until Shopgoodwill is back online. Manually listing the items should solve the issue.

This error only happens on items that aren’t using listing strategies. They occur when a product is manually relisted before the payment deadline on the previous listing. The new listing will fail to prevent a double sale.

Option 1: Wait for the original payment deadline to pass and try listing again

Option 2: If the original buyer has requested the order be canceled, remove all bids from the listing and try listing again

This can happen for a number of reasons. Sometimes due to:

Instead of the image upload icon spinning forever, you'll instead see the error that the Image failed to upload and could not be found.

If you start seeing these errors more often, please reach out to Upright support with an example product SKU and we can try to provide further insight into why the image failed to upload. It could be something as simple as a recent change in a camera setting or network speeds that's causing this to happen.

Unfortunately, at this point, there's no way for us to recover the lost image. You'll need to click the x to delete the corrupted image and re-upload any new copy.

If the item is listed to Shopgoodwill and has bids, you may be restricted in your ability to add/remove new images. The only way to modify images will be to cancel all the bids on the listing and relist a new copy.

This can be caused by a number of reasons, but typically happens if your internet connection is unstable while the item is being listed.

Very rarely, a listing strategy may not be able to recycle on the first attempt. Clicking Recycle from the listing page should solve the issue.

Have questions? Reach out to us at support@uprightlabs.com or via chat anytime between 9am-6pm ET, Monday to Friday