Cashback is a simple way to reward loyal customers. Each time a connected customer makes a purchase, a small percentage of their spend is returned to their myne account as credit. This credit can then be redeemed on future visits, encouraging repeat business and stronger customer relationships.
How Does a Customer Redeem Their Cashback?
1. Continue to Account
After connecting via the QR Check-in, customers can access their account at any time by clicking "Continue to My Account" in the confirmation screen or follow up email.
Note: If a customer checks-in again, they wont have to submit their details to continue to their account.
2. Finding Cashback Balance
Once logged in, customers will see their Cashback Balance displayed clearly on the home screen. This balance shows the total amount of cashback they’ve earned from your venue (Brand), ready to be redeemed on a future visit.
3. Redeeming Cashback In-Store (Customer)
When the customer is ready to redeem, they simply let the staff know at checkout.
On the Lightspeed POS, staff can search for the customer (by name or email) and open their profile.
On the Customer's Account:
Tap “Redeem Cash” (Only if there is redeemable credit)
Show the 6-digit code to the staff
Once entered on the POS, the order amount will be automatically deducted from the customers balance.
4. Redeeming Cashback (Staff)
On Lightspeed POS:
Once the items on the order have been selected, and a customer has been added, Click Check-out, then click Wrapped Gift Cards.
2. Enter the Reference Number (6-digit code) from the customer, and click Confirm to finalise the order.
💡 Tip for staff: Once you link a customer to an order, given its not their first transaction, you can prompt them to check and use their cashback, or remind them of how spending results in accumulating more cashback.
If you have any questions that aren’t answered here, please contact the myne support team for assistance.