Navigating the message centre

The message centre is where you manage all customer communication in myne.

It brings together incoming replies, messages in progress, and sent messages so you can easily see what’s happening across your customer conversations.

The Inbox shows messages where a customer has replied.

Customers can reply to messages you send, and those replies appear here as part of the ongoing conversation. Customers can’t start a conversation themselves — the Inbox is only for responses to messages you’ve sent.

From the Inbox, you can open a conversation to read the full message history and respond directly to the customer.

The Outbox contains messages that haven’t been sent yet.

This includes:

Messages may appear as drafts if they were created by an automation for review, or if the customer hasn’t opted in to the relevant marketing channel. Scheduled messages also appear in the Outbox until they are sent.

The Outbox helps you review and manage messages before they go out.

The Sent view shows messages that have already been delivered to customers.

This includes both manually sent messages and messages sent through automations. Sent messages are read-only and provide a record of past communication.

Across the Inbox, Outbox, and Sent views, each message shows helpful customer context to help you quickly understand who you’re communicating with.

This includes:

This context helps you prioritise messages, spot opt-out restrictions, and understand customer behaviour without opening every conversation.