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FAQ: Troubleshooting

PWSweather

Make sure you’re using email address you used to register for the account, and not a username. If you still cannot login you may need to update your password. You can have a link emailed to you to do this from https://www.pwsweather.com/forgot-password. If this doesn’t work, it’s possible your account may now be housed under a different email address from when you set it up. Please contact support for further assistance.

Check your email’s spam folder to make sure it didn't end up there. If you still can't find it, send a support message by clicking here. We hear this often from users of Microsoft e-mail services (MSN, Hotmail). To ensure you receive messages in the future (such as password reminders and other account information), let your email service know you need to receive messages from PWSweather.com.

The position on the map is based on the latitude and longitude you enter for your station in decimal format. We recommend having at least three numbers to the right of the decimal for better accuracy (i.e., 42.187). Of course, the more numbers, the more accurate the plot. Also, make sure you're using true decimal coordinates and not just degrees/minutes/seconds with a decimal put in after the degrees (i.e., 42-18-36 is NOT 42.1836). A good place to convert between the two systems is available here. It’s also important to ensure you’re not using UTM coordinates. For latitude, there should be no more than two numbers to the left of the decimal, and for longitude, three numbers to the left of the decimal. Contact the AerisWeather support team if the station’s latitude and longitude are accurate but your station is still displaying in the wrong place on the map.

Please review the ad blockers enabled in your browser to ensure they are not blocking PWSweather’s content. By whitelisting our domain and refreshing the page, the stations should display.

Your time zone probably needs to be corrected. The system automatically determines your time zone based on the longitude you enter. Typically, this problem occurs in the western hemisphere (US, Canada, Mexico, South America) because the longitude was not entered as a negative number. Correcting your longitude and sending another packet of data should also correct your time.

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