🔎 Step 1: Locate the Terminal
Log into Adyen
From the left-hand menu, select In-person payments
Click Terminals
You can locate the terminal by:
Typing the serial number in the search bar
Navigating to In-person payments → Orders and returns to find the original order and access the device from there
☑️ Step 2: Select the Terminal
Once located, you can initiate reassignment in three different ways:
🗂 Option 1 – Bulk Reassignment (Best for Multiple Devices)
Click the small checkbox next to the device model
A menu will appear at the bottom
Select Reassign
⚙️ Option 2 – Device Settings Page
Hover over the terminal line (it will turn blue)
Click the device
You will be taken to the device's Settings
Click More options
Select Reassign
⋯ Option 3 – Three-Dot Menu
Scroll to the right on the terminal row
Click the white box with three dots
Select Reassign
All three methods lead to the same reassignment workflow.
📌 Step 3: Confirm Reassignment
After selecting Reassign, a pop-up titled Terminal Reassignment will appear:
If your terminal(s) are currently boarded, please be aware that all reassignments will only be effective after your terminal(s) synchronize with the Adyen platform.
Click Got it!
🔁 Step 4: Choose Reassignment Type
You will be given two options:
📦 Back to Inventory
Terminals assigned to inventory cannot be boarded
They cannot process payments
Use this option if the device will not be used for an extended period
💡 What to Do When a Merchant Returns a Working Terminal
If a merchant returns a working terminal, do NOT submit a return to Adyen. Valpay does not take equipment back from partners. Partners have two options:
1. Reassign the terminal to your own partner account inventory (e.g., Bridge_Payments) — This is the preferred approach. Keep the device available for deployment to a new store. Partners are encouraged to refurbish and redeploy working terminals rather than returning them.
2. Submit a support ticket to support@valpay.com — Valpay can move the terminal to the Valpay company inventory on your behalf if needed.
Per Adyen, terminals are only removed from inventory when physically returned to Adyen's warehouse or reported as lost/stolen.
🏪 To Store
Terminals assigned to a store can be boarded
They can process in-store payments
Use this option if the terminal is currently in use or will be used soon
Select To Store if reassigning to a new location.
🔍 Step 5: Select the Store
After selecting To Store, the screen will change to Choose Store.
Use the search bar to search by:
City
Address
Store ID
Once a valid store is selected, it will display the store ID and address for confirmation.
Click Next.
✅ Step 6: Final Confirmation
You will be asked to confirm:
The number of terminals being reassigned
The Store ID they are being reassigned to
Click Next to complete the reassignment.
You will then see confirmation that the request has been submitted.
⏳ Step 7: Wait for Synchronization
After reassignment:
The terminal will display "Reassignment in progress" (in yellow) on the Terminals page
You must wait until the reassignment is complete
Once complete, you can re-board the terminal under the new store
Reassignment does not take effect until the terminal synchronizes with the Adyen platform.
If you need assistance reassigning terminals or are unsure which option to select, please contact your Account Manager or email support@valpay.com.