ValPay uses Signiphi to securely collect and process cancellation requests.
🔗 Step 1: Share the Cancellation Form Link
Partners must provide the merchant with the following Signiphi link:
Cancellation Request Form:
This link must be completed by the merchant directly.
✍️ Step 2: Merchant Access & Identity Verification
Once the merchant opens the link:
They will enter:
Their Full Name
Their Email Address
Select “Continue to Sign”
This will open the official Cancellation Request Form.
📝 Step 3: Complete the Cancellation Request Form
The merchant must complete the required information, including:
Account ID
Full Name
Business DBA Name
Business Legal Name
Requested Cancellation Effective Date
Cancellation Reason
Once all fields are completed, they will proceed to sign the document.
🖊️ Step 4: Sign the Document
On the right side of the screen, the merchant will select:
“Click to Sign”
They will have three signature options:
Draw signature
Upload signature
Type signature
After signing, select “Save.”
📤 Step 5: Submit the Cancellation Request
After signing:
Select “Submit Document”
A confirmation message will appear indicating the document has been signed
The completed form will automatically be sent to:
ValPay Support
The email address of the person who signed
The merchant also has the option to select “Download Document” for their records.
📌 Important
Cancellation requests must be submitted directly by the merchant and are not processed until a completed and signed Cancellation Request Form is received.
All cancellations are subject to the terms of the merchant’s signed ValPay Card Services Agreement, including applicable term length, renewal provisions, and required notice periods. Submission of the form does not waive contractual obligations.
Cancelling ValPay payment processing services does not terminate any separate software, POS, or third-party service agreements. Merchants must coordinate cancellation of those agreements directly with their provider. ValPay is not responsible for terminating third-party contracts.
❓ Questions?
If assistance is needed during the cancellation process, please contact: