Troubleshooting & FAQs
Quick answers to common issues.
15 articles
Hardware issues
Terminal Sleep Mode
❗ Error Viewing Downloaded Merchant Statement (AccessDenied)
Can you surcharge on Pay by Link?
Adyen Status Page
Live & Test Region Restrictions
🧾 How to Send a Terminal Log to Adyen for Troubleshooting
🐢 Troubleshooting: Slow Transaction Processing
🛑 How to Submit a ValPay Merchant Cancellation Request
🔄 Terminal Software Updates & Upgrade Prompts (FAQ)
⚠️ Troubleshooting “Terminal Not Responding” Errors with Adyen POS Terminals
🌐 Adyen POS Network Configuration Guide
FAQ: What is the estimated delivery timeframe for terminal orders?
FAQ: Can I cancel or modify an order after it has been placed?
FAQ: How long do we have to refund a card?