Questions this answers
Disable account · Close a store · Store is closing · Remove a location · Stop counting at a site · Store relocating · Deactivate location · store closure · stop billing for a closed site · pause licence
Answer
When a store closes, relocates, or ends service, you disable the location in Vemcount so it stops counting (and stops billing for that site). Steps:
Go to ⚙ Settings → Companies / Locations.
Find the location and set it to disabled / inactive.
This stops data collection and removes it from active dashboards.
Billing / licence: disabling a location stops its sensor licence from renewing going forward. If you're closing several sites or want to confirm the licence impact before renewal, tell me your company name and I'll have billing confirm it.
If it's a relocation (not a closure), the sensor usually needs to be moved and re-calibrated at the new site — tell me the store and new address and I'll set that up with the project team.
If hardware needs returning, I'll connect you to support to arrange it. For full step-by-step, see the guide below.