How to Reject an Order on The Oblist

Rejecting an order on The Oblist should be a last resort, as it directly impacts the customer experience. When a customer purchases a piece, they expect it to be available — a rejection after purchase causes significant disappointment. If you cannot fulfill an order, here's what you need to know.

You have 48 hours from the moment an order is placed to reject it. This period is considered acceptable but may be subject to penalties at the sole discretion of the oblist.
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After this window:
- The Reject button will no longer be available in your dashboard.
- Late rejections or unfulfilled orders will result in penalties applied to your account, in accordance with our Terms and Conditions of Sale for Sellers.
- If you anticipate an issue after the 48-hour window, contact vendors@oblist.com immediately so our team can assist.
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Once you have shipped an item (i.e. added a tracking number), the Reject button is no longer available for that item — even within the 48-hour window. A shipped item can only be handled as a return/claim, not a rejection. On a multi-item order, items not yet shipped can still be rejected.

- Customer Disappointment: Customers believe they have successfully purchased a piece. Learning it is no longer available creates a negative experience that reflects on The Oblist and on your brand.
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- Automatic Refund: When you reject an order, the customer is refunded automatically. Our team must then reach out to explain the situation, which can cause delays and frustration.
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- Impact on Your Seller Account: Frequent rejections affect your vendor performance metrics and may lead to a review of your account.

- Contact The Oblist First: If you foresee an issue fulfilling an order, email vendors@oblist.com immediately. Our team can help find solutions such as adjusting timelines or coordinating with the customer.
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- Double-Check Your Inventory: Verify whether the item is truly unavailable or if adjustments can be made.
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- Consider Partial Fulfillment: If only part of the order is unavailable, contact us — we can coordinate with the customer to manage expectations.

After a rejection, The Oblist may contact you through your dashboard to ask why it happened and what you'll put in place to avoid it. You must reply to this request (you can't close it without responding).
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If rejection is unavoidable and you are within the 48-hour window:
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1. Log in to your seller dashboard at pro.oblist.com
2. Go to the Orders section
3. Find the order in question
4. Click "Reject"

5. Provide a reason (e.g., product out of stock, production issue) — be as specific as possible

6. Confirm the rejection. The system will automatically process a refund for the customer. Our team will handle all customer communication.
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7. Penalties for Late Rejection
If you fail to reject within/before/after 48 hours and cannot fulfill the order:
- Penalties will be applied to your account in accordance with our Terms and Conditions of Sale for Sellers.
- Our team will need to manually cancel the order and manage the customer relationship, which may result in additional fees.
- Repeated late rejections may lead to suspension of your seller account.
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Every rejection is reviewed by The Oblist and may result in a penalty depending on the circumstances (typically €20–€150), in accordance with the Terms & Conditions — even within the 48-hour window.

- Keep Your Inventory Up to Date: This is the single most important thing you can do. Regularly update stock levels on your dashboard to prevent selling items that are no longer available. A customer who believes they have purchased an available piece and then learns it was already sold experiences real disappointment.
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- Set Realistic Lead Times: For made-to-order items, ensure production timelines are clearly stated in your product descriptions.
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- Act Quickly: If an issue arises, use the Reject button within 48 hours or contact vendors@oblist.com immediately.
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- A high rejection rate flags your shop as "at risk"; repeated rejections can trigger a warning email and ultimately temporary suspension of your shop.
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For any questions, contact vendors@oblist.com.