“Exception” alerts on the order
The Arta card may show banners for carrier-reported exceptions, for example:
Pickup delayed at your request
Delay
Customs hold
Customs information required — action needed
Reported damage or loss
Read the message: it tells you whether you need to act.
Customs form (EEI / customs)
If Complete customs form appears, open it in a new tab — copy often says it takes about 2 minutes.
If the exception is customs info required without a link:
Email customer@oblist.com with your order number so we can help complete the file.
After delivery — Arta claims link
For an Arta-style insurance / transit dispute, the dashboard offers:
Report an issue or file a claim
which opens Arta’s claims site.
Typical on-screen conditions:
Damage claims within 7 days of delivery.
Have the shipment reference (shortcode) ready.
FAQ
Contact Oblist or Arta first?
For in-transit blocks or missing customs steps, go through Oblist. For indemnification under Arta’s rules, use the claim link once eligible.
My shipment shows “Damage”:
Follow on-screen steps and gather photos + shortcode for Arta or Oblist support depending on stage.