Custom quote
When standard offers don’t fit, the UI may offer Request custom quote. After sending, something like custom quote in progress means Arta / Oblist is building an off-menu proposal.
Wait for the card to update or contact support if it takes unusually long.
Very high quotes vs item value
A warning may appear when the cheapest quote is a large share of the item value. Then you might:
Cancel the Arta quote and ship with your own carrier if the UI offers Cancel quote & ship manually, then add tracking as usual.
Booking rejected by Oblist admin
If Oblist rejects a booking attempt (reason on a rejection card), the shipment row may stay visible in a recovery state:
Read the reason and instructions (new quotes, manual shipping, etc.).
Depending on case, you can request new quotes or use another shipping method.
FAQ
Multiple Arta shipments on one order?
Depending on line splits and partial shipments, you may see several cards — track each block separately.
Disqualifications at the bottom of quotes?
Unavailable options explains why certain offer types weren’t returned (network, size, lane, etc.).