Tracking, labels, and pickup windows (Arta)

Once the booking is active, the Arta section of the order shows:

- A timeline of shipment steps, such as confirmation, pickup, transit and delivery

- A Track shipment link when live carrier tracking is available

- A summary of the current shipment step

Minor status changes do not always trigger an email notification. Check the order page or Track shipment for the latest available status.

The carrier-proposed pickup or collection window appears in the shipment section.

If Delay pickup is available, use it to select one of the options shown in the dashboard. It does not provide an unrestricted calendar selection.

The shipment shortcode is the reference used by Vendor Support, Logistics and Arta for shipment investigations or claims.

For label availability and troubleshooting, see “Where can I find my shipping label, and what should I do if it is missing?”

If no movement appears for 24 hours:

1. Check the shipment status and any visible exception, such as customs or carrier delay.

2. Open Track shipment when available.

3. Share the order number, shipment shortcode and a screenshot of the current status with Vendor Support.

If you are already speaking with us in chat, send those details in the current conversation. Do not open a duplicate request.