Made-to-order lines
If a line is made-to-order, it needs production time before shipment. The dashboard may show a maximum lead time in weeks based on product settings.
Estimates first, firm quotes later
Until made-to-order items are marked ready, you may see delivery estimates — indicative amounts, not always immediately bookable.
The banner usually says:
“These are estimates only. Mark items as ready to get final bookable quotes.”
Mixing made-to-order and in-stock in one shipment
If you combine made-to-order and stock in the same shipment, the UI warns everything ships together once all items are ready. To ship stock without waiting for MTO, remove the made-to-order lines from the selection and request quotes again (if the UI allows).
After “ready”
Once MTO pieces are ready, return to the order and request fresh quotes; you’ll get bookable options like a standard order.
Buyer payment steps on MTO orders
On some MTO orders a step tracker may appear (production, buyer freight payment when applicable, etc.). Follow the statuses shown; if unsure, email customer@oblist.com with the order number.
FAQ
Why can’t I confirm an estimate?
Estimates aren’t the same as firm quotes — wait until items are ready and final quotes are generated.
Can prices change between estimate and final?
Yes — lane, carriers, and conditions can shift; refresh quotes when you’re ready to ship.