After-sales is the operational workspace for everything that happens to one of your pieces after checkout. It is not the customer return form and it does not replace The Oblist Terms & Conditions.
Customers start eligible return or claim requests through returns.oblist.com. Customer Care reviews the request under the applicable Terms & Conditions and the product policy captured when the case was opened. When one of your pieces is involved, the case appears in After-sales in your Vendor Dashboard.
What appears in After-sales
Returns — a piece is being sent back after an approved change-of-mind or issue case.
Claims — damage, fault, non-delivery, authenticity or description issues, including cases resolved without a physical return.
Carrier incidents — customs holds, failed delivery or a parcel returned to sender.
Credit notes — accounting documents created when a resolution affects a payout already recorded.
The four tabs
Action needed — Customer Care is waiting for you to decide, confirm receipt or provide evidence.
Handled by Customer Care — the case is open, but our team is currently managing it. No action is required unless we contact you or a button appears.
Settled — resolved, declined, closed or cancelled cases kept for your records.
All — every After-sales case involving your pieces.
When you need to act
Only act when the case appears in Action needed or the card displays an action:
Accept / Decline — provide your factual assessment when Customer Care asks for your decision on a late or exceptional case.
Mark received & conform — confirm that the returned piece arrived in good, resaleable condition.
Report an issue — report damage, missing parts, signs of use, a wrong item or another problem, with photos or video when possible.
Contest (out of policy) — explain why you believe the request falls outside the applicable policy. Contesting sends the case to Customer Care; it does not cancel the case automatically.
If no action button appears, follow the status and wait. Customer Care remains responsible for customer communication, applying the policy and statutory rights, coordinating with the carrier, and issuing any refund, credit, exchange or repair outcome.
Important policy rule
The product and return policy captured when the case was opened remains attached to that case. Changing a product setting later does not change an existing request.
BuyerProtection™ evidence windows and carrier-claim deadlines do not remove mandatory statutory rights. The Terms & Conditions remain the legal source of truth.
Where to find it
Open After-sales in your Vendor Dashboard. Continue in the dashboard chat if a case needs clarification; do not contact the customer directly.