After-Sales on The Oblist
How to understand returns on your vendor dashboard
By The Oblist1 author11 articles
- What is the After-sales section?How returns, claims, carrier incidents and returned parcels are organized in the Vendor Dashboard, and when a seller needs to act.
- The life of an After-sales case (statuses explained)What each After-sales status means, where the case appears, and whether the Vendor Dashboard expects an action from you.
- Return reasons & who's responsibleEach return shows a reason. The reason matters because it decides who covers the cost — and whether it affects what you're paid.
- Accept or decline a requestSometimes a request isn't automatic — it needs your call before anything happens. When that's the case, you'll see Accept and Decline buttons on the card.
- Receiving a returned parcel: confirm and inspectHow to confirm a returned piece in good condition or report a problem with evidence from the Vendor Dashboard.
- Contesting a return (out of policy)Some returns are approved automatically (for example a change-of-mind return that's within your stated policy). If you believe one of these shouldn't stand, you can contest it — and our…
- Refunds & your payoutWhen a return or claim is opened on a piece, it can affect what you're paid for that order. Here's how it works, plainly.
- Prepaid return labelsFor most returns, the collector ships the piece back to you with a prepaid label — a ready-to-print carrier label (or a drop-off QR code) that we arrange, so the…
- Reporting a production delayRunning late on a piece that hasn't shipped yet? Tell us before the collector worries. You can report a delay per piece, straight from the order — your other pieces…
- Late orders & ship-by datesEvery order you receive has a ship-by date — the date by which the piece should leave, based on the lead time set on the product plus the order date.…
- Disputes & chargebacksRarely, a collector raises a dispute (a "chargeback") with their bank instead of going through the normal after-sales route. These are handled by The Oblist — you don't deal with…