Despite the name, it's not only returns. You'll find here every case that touches one of your pieces after checkout:
Returns — a collector sends a piece back (change of mind, or a problem).
Claims — a reported issue that may not involve a physical return (e.g. a piece that arrived damaged where we keep the piece with the customer).
Returned parcels — a delivery that came back to you (refused, unclaimed, wrong address…).
Credit notes — the accounting documents issued when a refund affects a piece you were paid for.
What you can do here
See each case with its reason, resolution and status.
Review the collector's photos and videos when they reported a problem.
Accept or decline a request when we ask for your call.
Confirm you received a returned piece, and flag it if it came back in poor condition.
Contest a return you believe is outside your policy.
What lives elsewhere (but is related)
Production delays are reported from the order itself — see Reporting a production delay.
Late orders (past their ship-by date) are flagged on your Dashboard and in your Orders list — see Late orders & ship-by dates.
Where to find it
Open After-sales in your vendor dashboard. When you have no open cases, you'll see quick links to these help articles so you know what to expect before your first one.