How it works
The return is approved and the collector chooses how to send it back
(drop-off at a relay point, or home pick-up by the carrier).
A prepaid label is prepared for that return.
The collector receives it in their return portal, prints it (or shows the QR
code), and sends the piece back to your return address.
You see the return tracking (carrier + number) on the case in After-sales,
and follow the parcel until it reaches you.
Who pays for it
Change of mind → the label cost is deducted from the collector's refund.
Fault-based (damaged, wrong item, not as described…) → the collector is not charged for the return.
See Return reasons & who's responsible for the full picture.
Your return address
The piece comes back to the return address on your account (or your business address if you haven't set a dedicated one). Keep it up to date so returns reach the right place — you can edit it in your account settings.
If a prepaid label isn't possible
On some routes a prepaid label can't be generated (unsupported lane or size). In that case the collector ships with their own carrier and shares the tracking number — the return still reaches you the same way.
Where to find it
The return method and tracking show on the case card in After-sales.