Table of Contents
What if an invoice comes in before the PO is created? Or when a PO is closed and then reopened?
In these scenarios, once the PO has been created or reopened, you'll need to trigger a rematch on the invoice(s) that correspond to the PO.
To do this, enter into the PO field, and then click the Refresh button at the bottom of the drop-down. The AI will then perform PO matching as if the invoice had just been ingested!
Why is the Line Amount $0 on my PO?
Check to make sure that Unit Price is not $0. The Line Amount is made from the following calculation.
[Quantity] X [Unit Price] = [Line Amount]
If the Unit Price is $0, the Line Amount will be as well. To rectify, please update your ERP with the Unit Price.
What happens if I remove all predicted POs from an invoice?
If all POs are removed from an invoice, all item lines will be converted to expense lines.
If the invoice has an associated PO, make sure to add the PO number before removing all other POs so the item lines remain!
Oracle Netsuite
What PO values post to Netsuite?
For Oracle Netsuite, the Quantity and Unit Price from Vic.ai are transmitted to Netsuite. Netsuite then calculates the Amount using the formula, Quantity x Unit Price = Amount.
So the Line Amount from Vic.ai is not directly used in Netsuite, but is used as a reference point for PO Mismatch Flows.