We’re sorry your payment didn’t go through—we know how frustrating that can be. Here’s what to do if your booking submission failed due to a payment issue:
🔍 1. Check Your Payment Details
Make sure your card information is entered correctly:
Card number, expiration date, CVV, and billing address
Sufficient funds or available credit
The card is authorized for online or international transactions
💳 2. Try a Different Payment Method
If your card was declined, try using:
A different credit or debit card
A card issued by another bank
A virtual card like Apple Pay or Google Pay (if supported)
🔁 3. Retry the Booking
Once you've verified your payment details, return to the listing and try submitting the booking again. The system will reattempt the payment during the new submission.
🛠️ 4. Still Not Working? Contact Your Bank
Sometimes your bank may block a transaction as a security precaution. Call your bank or card provider to authorize the charge, then try again.
📩 5. Need Help? We're Here for You
If you’ve tried the above steps and it’s still not working, reach out to our team. We’ll help troubleshoot the issue or offer an alternate way to complete your booking.
Tip: A failed payment does not hold the property—availability is only confirmed once payment is successfully processed. CustomerSupport@VidleHousing.com