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I Was Charged Twice

All Vidle Housing payments are processed securely through Stripe. In some cases, what appears to be a duplicate charge may actually be a temporary authorization hold or a pending transaction from your bank.

Before Contacting Support

Please review your bank or credit card statement to confirm:

  • Both charges were successfully processed (not pending).

  • The charges are for the same reservation.

  • The charges are not for separate scheduled payments or installments.

Contact Our Customer Experience Team

If you still believe you've been charged twice, contact our Customer Experience team.

To help us investigate, please include:

  • Your reservation number (if available)

  • The last four digits of the payment card used

  • The date and amount of each charge

  • A screenshot of your bank statement or transaction history, if available

What Happens Next?

We'll review your payment records to determine whether a duplicate charge occurred.

If we confirm that you were charged twice for the same reservation, we'll work to resolve the issue as quickly as possible, including processing any applicable refund.

Need Help?

Our Customer Experience team is available 24/7 through live chat and the Help Center. We'll be happy to review your payment and provide an update on its status.

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