Payments & Billing
Find answers about payment methods, payment schedules, Agency Pay, receipts, invoices, failed payments, refunds, and other billing-related questions.
11 articles
- Why Did My Payment Fail?Payment failures can happen for a variety of reasons. In most cases, the issue can be resolved by reviewing your payment information or contacting your bank.
- Can I Split My Payment?Vidle Housing doesn't currently support splitting a reservation between multiple personal payment methods. However, you may have additional payment options available during checkout, including Affirm for eligible reservations.
- Can I Change My Payment Method?If you have upcoming scheduled payments for your reservation, you can update the payment method that will be used for future charges. Please note that changing your payment method will…
- Can My Agency Pay for My Booking?If your staffing agency is covering your housing costs, you can request Agency Pay during checkout. Your agency can choose to pay all or part of your reservation.
- I Was Charged TwiceAll Vidle Housing payments are processed securely through Stripe. In some cases, what appears to be a duplicate charge may actually be a temporary authorization hold or a pending transaction…
- I See an Unexpected ChargeIf you notice a charge on your payment method that you don't recognize or weren't expecting, don't worry—we're happy to help review it.
- Can I Hold a Unit Without Paying?Vidle Housing doesn't allow properties to be held without submitting a reservation and the required payment information. Because availability can change quickly, properties remain available to other travelers until a…
- Understanding Your Payment ScheduleYour payment schedule outlines what you'll pay at the time of booking and any future payments due during your reservation. The exact schedule depends on your reservation, payment plan, and…
- Overview of PaymentsVidle Housing offers secure, flexible payment options to make booking your stay as simple as possible. Depending on the property, you may be able to pay in full, choose installment…
- How Can I Pay for My Reservation?Vidle Housing offers secure and flexible payment options to make booking your stay simple. Available payment methods and payment plans may vary depending on the property.
- Receipts & InvoicesAfter your reservation is confirmed, you'll receive a confirmation email that includes your payment receipt and reservation details.