We’ve been notified that a chargeback was filed with your payment provider for your recent Vidle Housing stay. As a result, a formal platform-side investigation is now in progress to gather relevant documentation from both you and the host.
During this process:
Your original payment will remain disputed until your card issuer completes their review
We may reach out to you for supporting documentation, such as:
Photos
Message transcripts
A timeline of events
The resolution timeframe is typically 7–14 business days, but can vary depending on your bank
We’ll continue cooperating with your payment provider and will keep you updated on the outcome. CustomerSupport@VidleHousing.com