We’re truly sorry that your unit wasn’t up to standard at check-in. Vidle Housing expects all hosts to meet high cleanliness standards, and we take these reports seriously.
If this occurs:
You’re welcome to remain in the unit while we investigate
We will notify the host immediately
We may request photos or documentation to assess the condition
We’ll review your request for a cleaning fee refund and follow up with an update
We appreciate your patience while we work with the host to address the issue and determine the appropriate resolution.