Skip to main content

What If the Listing Was Inaccurate?

If something about the property didn’t match the listing, we’ll look into it right away.

Updated over 2 months ago

At Vidle Housing, we expect all listings to be accurate, up-to-date, and clearly described. If you arrive at a unit and find that something important was misrepresented — such as missing furniture, incorrect layout, or unavailable amenities — please let us know right away.

To help us investigate:

  • Send a brief description of what was inaccurate

  • Include photos if applicable

  • Let us know the time you checked in and whether you’re still in the unit

Once we’ve reviewed the details, we’ll determine what next steps are appropriate, which may include a refund, relocation, or other support.

Did this answer your question?