If your host isn’t responding or you’re dealing with an emergency, Vidle Housing has a 24/7 support team ready to help.
Here’s what happens next:
We’ll Step In: If the host is unresponsive, we’ll immediately attempt to contact them on your behalf. If needed, we’ll take over to resolve the issue.
Emergency Response: For serious concerns (e.g., lockouts, safety issues, or uninhabitable units), we’ll escalate internally and work toward a solution — which may include temporary relocation or refund review.
You’re Never Alone: Our team is always here to support you, day or night. Just let us know what’s happening, and we’ll take action right away.
Your safety and comfort are our top priorities. CustomerSupport@VidleHousing.com