If you run into a problem during your stay — whether it’s a maintenance issue, access concern, or something more serious — Vidle Housing is here 24/7 to help.
Here’s what to do:
Step 1: Contact Your Host
Most issues can be resolved quickly by messaging your host directly through the platform. Hosts are usually the best first point of contact for things like supplies, internet, or minor repairs.Step 2: Reach Out to Vidle Support
If your host is unresponsive, unavailable, or if the issue is urgent, our support team is here around the clock. You can message us via live chat or email at any time.Step 3: Emergencies
For serious concerns — like lockouts, safety issues, or an uninhabitable unit — reach out to us immediately. We’ll step in to coordinate with the host or relocate you if needed.
Your safety and comfort are our priority. Don’t hesitate to contact us if something feels off — we’re here to make sure your stay goes smoothly. CustomerSupport@VidleHousing.com