If you notice a significant difference when you arrive, contact your host as soon as possible so they have an opportunity to resolve the issue.
Examples of Listing Discrepancies
Examples may include:
The property looks significantly different from the listing photos.
The property is unclean upon arrival.
An advertised amenity is unavailable or missing.
The unit is shared when it was advertised as private.
The property appears to be a different unit than the one you booked.
There are significant maintenance issues that were not disclosed before your stay.
Minor differences, such as updated furniture, décor, or seasonal landscaping, are generally not considered listing discrepancies.
Step 1: Contact Your Host
Many issues can be resolved quickly by your host.
Message your host through Dashboard > My Trips and describe the issue in detail. If possible, include photos to help explain the problem.
Step 2: Contact Vidle Housing
If your host is unresponsive or the issue cannot be resolved, contact our Customer Experience team.
We'll review the situation, communicate with your host when appropriate, and help determine the best next steps based on the circumstances.
Our Customer Experience team is available 24/7 through live chat and the Help Center. If you believe your property is significantly different from what was advertised, please contact us as soon as possible so we can assist.
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