During Your Stay
Get help while you're staying at your property. Learn how to handle maintenance issues, communicate with your host, resolve problems, understand house rules, and know what to do in an emergency.
11 articles
- What To Do If You Have a Problem During Your Stay?If you experience a problem during your stay, don't worry—we're here to help. Whether you have a maintenance issue, can't access the property, or have a concern about your reservation,…
- The Property Doesn't Match the ListingIf the property doesn't match the listing description or photos, we're here to help. While most stays go as expected, we understand that issues can occasionally arise.
- Maintenance & Utility IssuesIf something isn't working during your stay, your host is the best first point of contact. Whether it's a broken appliance, plumbing issue, or utility problem, reporting it promptly gives…
- Wi-Fi & Property AmenitiesQuestions about Wi-Fi, community amenities, or appliances? Every Vidle Housing property is unique, so available amenities and access instructions may vary. Your host is the best resource for property-specific information.
- Housekeeping & SuppliesHousekeeping services and household supplies vary by property. Before your stay, review the listing or contact your host if you have questions about what's included.
- Locked Out or Lost Your KeysIf you're locked out of your rental or have lost your keys or access device, don't panic. Follow the steps below to regain access as quickly as possible.
- Visitors, Noise & Community RulesWhether you're staying in an apartment, condo, or private home, it's important to follow your host's House Rules and any community guidelines during your stay. These rules help ensure a…
- Safety & Security ConcernsYour safety and peace of mind are important to us. If you have a safety or security concern during your stay, let your host or Vidle Housing know as soon…
- Can’t Reach My Host?If you're unable to reach your host, don't worry. While most hosts respond quickly, there may be times when a response is delayed. If you need assistance, Vidle Housing is…
- What Should I Do If I Damage Something?Accidents happen. If you accidentally damage something during your stay, let your host know as soon as possible. Prompt communication helps your host assess the situation and determine the best…
- Fire, Natural Disasters & EmergenciesUnexpected emergencies can happen during your stay. Whether you're affected by a fire, severe weather, a natural disaster, or another emergency, your safety should always come first.