If the unit you check into is unclean or doesn’t match the listing description, Vidle Housing will step in to assist.
Here’s what to do:
1. Contact the Host First
Before reaching out to Vidle Housing, we highly recommend reaching out to your host as soon as possible to let them know about the issue. Many problems can be resolved quickly once the host is informed.
2. Report the Issue Within 24 Hours
If the host is unable to resolve the issue, notify Vidle Housing within 24 hours of check-in. Be sure to include clear photos or videos that show the condition of the unit or the specific issue you're experiencing.
3. We’ll Contact the Host
Our team will reach out to the host to help coordinate a solution — whether that means sending a cleaning team, providing missing amenities, or addressing listing inaccuracies.
4. If the Issue Can’t Be Fixed
If the problem is serious and can’t be resolved promptly, Vidle Housing will review the situation and determine the most appropriate next steps based on the circumstances and our guest protection policy.
Your comfort and safety are our top priorities, and we’re committed to making it right. support@vidlesupport.com.