If the unit you check into is unclean or doesn’t match the listing description, Vidle Housing will step in to assist.
Here’s what to do:
1. Report the Issue Within 24 Hours
Please notify us as soon as possible after check-in. Include clear photos or videos showing the condition of the unit or the issue in question.
2. We’ll Contact the Host
Our team will reach out to the host to coordinate a solution — whether that’s arranging for a cleaning team, providing missing amenities, or clarifying listing inaccuracies.
3. If the Issue Can’t Be Fixed
If the problem is significant and cannot be quickly resolved, we may offer a partial refund, relocation, or other compensation, depending on the severity and the guest protection policy in place.
Your comfort and safety are our top priorities, and we’re committed to making it right. CustomerSupport@VidleHousing.com