We know it’s stressful when you’re getting close to check-in and haven’t heard from your host. But don’t worry — Vidle Housing is here to help.
Step 1: Double-Check All Inboxes
Sometimes hosts reply through your Vidle Housing inbox, or their messages may land in your spam or promotions folder.
Check both:
Your Vidle Housing dashboard under “My Bookings → Select your Booking →Message Host”
Your email inbox, including spam or promotions tabs
Reaching out to your host directly through your dashboard often results in the quickest response.
Step 2: Contact Vidle Housing Support
If you still haven’t heard back, contact Vidle Housing Support.
We’ll immediately reach out to the host on your behalf and request a prompt update.
Email: support@vidlesupport.com
Tip: Include your reservation ID and check-in date so we can assist faster.
Step 3: If the Host Still Doesn’t Respond
If the host remains unresponsive, don’t worry — we’ll take care of you.
Our team will help you explore next steps, including:
Contacting alternative hosts
Arranging backup accommodations
Initiating a case review if necessary
You’re never alone — we’re here 24/7 to make sure you’re taken care of. support@vidlesupport.com