Pre-Arrival FAQ
This section covers common questions about what to expect leading up to your stay — including booking confirmations, check-in instructions, payment timelines, and how to prepare for arrival.
19 articles
Can’t Reach Your Host Before Check-In?If your host isn’t replying before arrival, here’s what to do and how we’ll step in.
Haven’t Received Your Check-In Instructions?Missing your check-in info or property address? Here’s how to find it or get help fast.
Can’t Find the Property Address or Location Details?Here’s what to do if the listing location or check-in address isn’t clear.
Need to Adjust Your Arrival Time?Want to check in early or at a different time? Here’s how to request a change.
Property Doesn’t Match the Photos or Description?If your unit looks different than advertised, here’s how to report it and what happens next.
Weather or Emergency Disrupting Your Travel Plans?If an emergency or severe weather has impacted your trip, here’s how Vidle Housing can help.
Trouble with Self-Check-In?Here’s how to complete your self-check-in — and what to do if you’re stuck.
Concerned About a Host’s Reviews or Reports?Here’s how Vidle monitors host quality — and how we support your decision-making before booking.
Booked the Wrong Location by Mistake?Made a reservation in the wrong city or area? Here's what to do next.
Can I Bring My Pet to the Property?Here’s how to find out if pets are allowed at a Vidle listing.
What Are the Standard Check-In and Check-Out Times?Learn when you can arrive and when you’ll need to depart.
What Should I Do in Case of an Emergency?Learn who to contact and how Vidle Housing can support you in an emergency.
Where Should I Park When I Arrive?Unsure where to park? Here’s how to find the correct spot at your Vidle Housing property.
Is There Anything I Need to Bring or Prepare Before Check-In?Here’s a quick checklist to make your Vidle Housing arrival smooth and stress-free.
Can I Get a Receipt or Invoice for My Booking?Need a payment summary or invoice for work or personal records? We’ve got you covered.
Can You Confirm If a Unit Is Pet-Free?Have allergies? Here’s how to check if a unit has been pet-free.
Does the Property Have an Elevator or Accessible Entry?Does the Property Have an Elevator or Accessible Entry?
Will My Unit Be Professionally Cleaned Before Arrival?Every Vidle Housing unit is cleaned before check-in — here’s what to expect.
Will My Unit Be Private or Shared?Not sure if the unit is private? Here’s how to confirm your space is fully yours.