If the property you’ve checked into is not as described in the listing — whether it's missing key amenities, in poor condition, or looks noticeably different from the photos — please let us know right away.
📸 Step 1: Send Us Documentation
Share clear, time-stamped photos or a brief video showing the areas that don’t match
Be specific — for example, “no desk shown,” “kitchen layout is different,” or “damaged furniture”
📩 Step 2: We’ll Contact the Host
Our team will reach out to the host to investigate and request clarification or resolution.
🛠 Step 3: Resolution Options
Depending on the issue, we may offer:
Compensation or partial refund
Relocation support if the issue significantly affects habitability
A full review of the listing for future accuracy
We take listing accuracy seriously and are here to advocate for your experience.