If the property you’ve checked into is not as described in the listing — whether it's missing key amenities, in poor condition, or looks noticeably different from the photos — please let us know right away.
Step 1: Send Documentation
Share clear, time-stamped photos or a short video showing the areas that don’t match the listing.
Be specific, e.g.:
“No desk shown in listing”
“Kitchen layout is different”
“Damaged furniture in living room”
Step 2: Contact the Host
Our team will reach out to the host to investigate and request clarification or a resolution.
For faster response, you can also message your host directly via your Vidle Housing dashboard → My Trips → Select your Booking → Message Host.
Step 3: Reach Out to Vidle Housing Support
If you can’t reach the host or need help, send your documentation to support@vidlesupport.com.
Step 4: Resolution Options
Depending on the issue, we may provide:
Compensation or partial refund
Relocation support if the issue significantly affects habitability
Listing review to improve accuracy for future guests
We take listing accuracy seriously and are here to advocate for your experience.
Contact Us: support@vidlesupport.com