We want your arrival to be smooth and stress-free. If you’re unsure how to access your unit after booking, follow these steps:
How Self-Check-In Works
Most Vidle Housing properties use one of the following:
Smart lock (keypad or app)
Lockbox with a physical key
Secured entry code provided by the host
Where to Find Your Check-In Instructions
Check your booking confirmation email
Log into your Vidle Housing dashboard → My Bookings to view instructions and access messages from your host
Contact Your Host
If you’re having trouble checking in, reach out to your host directly first — they can often resolve the issue immediately.
To message your host:
Go to your Vidle Housing dashboard
Click My Trips
Select your reservation and click Message Host
Examples of issues to mention:
Lockbox isn’t where expected
Entry code is missing or not working
Door or unit can’t be located
Contact Vidle Housing Support
If you can’t reach your host or need additional help, contact Vidle Housing Support and we’ll step in right away.
We’ll contact the host on your behalf, verify access details, and guide you through the next steps to ensure a safe, smooth check-in.
Contact Us: support@vidlesupport.com