Made a reservation in the wrong city or area? Don’t worry — it happens! We know how easy it is to mix things up, especially when planning on a tight schedule or juggling multiple tabs. Here’s what to do next
Step 1: Submit a Cancellation Request
Log into your Vidle Housing account
Go to “My Trips” and select the reservation
Click “Cancel Reservation” and follow the steps
Step 2: Review Refund Eligibility
Your refund amount will depend on:
Our cancellation policy
How close it is to your scheduled check-in date
If you booked recently and your check-in is still several days away, you may qualify for a full or partial refund.
Need help reviewing your policy? Our team can walk you through the details.
Step 3: Let Us Help You Rebook
Send us:
The city or neighborhood you meant to book in
Your new desired dates and preferences
We’ll help you locate a match and get your stay back on track.