We’re sorry you’re having trouble getting into your unit — let’s resolve this quickly so you can settle in!
🔑 Step 1: Recheck Check-In Instructions
Before reaching out, please take a moment to carefully review the following:
Log into your Vidle Housing dashboard
Under "My Trips", select the booking, and review your check-in instructions
Confirm:
You’re at the correct address or unit number
You’re using the right entry method (lockbox, smart lock, keypad, etc.)
You’ve entered the correct code
Many issues can be resolved with a quick recheck of the details provided.
💬 Step 2: Contact Your Host
If you’re still having trouble, message your host directly through the Vidle Housing platform. Make sure to include the following information so they can assist you faster:
The address or unit number you’re at
The entry method (e.g., lockbox, keypad, smart lock)
The code you tried (you can share just the last few digits)
Any error messages or physical issues with the lock
This gives the host the full context they need to help troubleshoot.
🚨 Step 3: No Response? Contact Support
If your host doesn’t respond, or if you're experiencing an emergency (e.g., late-night arrival, bad weather, or safety concern), reach out to Vidle Support right away.
We’ll:
Contact your host directly
Help troubleshoot access
Escalate the issue immediately if urgent
You’re never alone—we’re here 24/7 to help you get inside.
Email us at CustomerSupport@VidleHousing.com