Check-In FAQ
Find answers to everything related to your arrival — from accessing your unit and locating your check-in instructions, to adjusting arrival times or troubleshooting access issues.
19 articles
Locked Out or Having Trouble Getting In?Can’t access the unit? Here’s what to do and how to reach us for help.
Can’t Find Your Check-In Details?Here’s what to do if you haven’t received your check-in instructions yet.
Where Can I Find My Reservation Details?Where Can I Find My Reservation Details?
What If the Unit Isn’t Clean When I Arrive?If your rental wasn’t properly cleaned, we’ll work quickly to resolve it.
Can’t Access the Unit at Check-In?Locked out or having trouble entering your rental? Here’s how to fix it fast.
Strong Odors in the UnitIf you notice a strong or unpleasant odor in your rental, here’s what to do next.
Unit Doesn’t Match the Listing Photos or DescriptionHere’s what to do if your rental looks different than advertised.
Space Is Shared But Listing Said “Private”If your unit is being shared when it was advertised as private, here’s what to do.
How Do I Access the Wi-Fi?Need the Wi-Fi password? Here’s where to look and how to get help if it’s missing.
Missing Linens or Towels?If you arrived and found that some linens or towels are missing, we can help get that resolved quickly.
Having Trouble Using the Thermostat, TV, or Washer?Need help figuring out how to use something in your unit? We’ve got you covered.
Missing Kitchen Supplies in Your Unit?Most Vidle units include kitchen basics — here's what to do if something’s missing.
Where Should I Take Out the Trash?Not sure where the trash goes? Here’s how to find out for your specific unit.
Where Exactly Should I Park?Not sure where to park when you arrive? Here’s how to get the right spot confirmed.
Do I Need a Permit or Code for Building Entry or Amenities?Wondering how to access the building, gym, or parking? Here’s how to find your entry instructions.
Is There Garage, Street, or Guest Parking Available?Here’s how to confirm what parking options are available at your Vidle stay.
Can My Partner or Family Visit During My Stay?Visitor policies vary by property — here’s how to confirm if guests are allowed.
Are there pet walking areas or restrictions nearby?Wondering if there’s a place to walk your pet or if any building rules apply? Here’s how to check.
I Feel Uncomfortable — Can I Be Moved to a Different Unit?If you're feeling uneasy in your current unit, here’s how we can help you explore relocation options.