We’re sorry to hear there’s an unpleasant smell in your unit — whether it’s smoke, pet odor, mildew, or something else, we want to make it right.
🔎 Step 1: Identify the Odor
Please note what kind of smell you’re experiencing (e.g., smoke, pet, mildew) and where it’s most noticeable.
📸 Step 2: Document the Issue
If possible, take a short video or photo of the area — especially if there’s visible damage or a source of the odor (e.g., mold, stained carpet, ashtray).
📩 Step 3: Report It Immediately
Send us a message through your Vidle dashboard or this help center. We’ll notify the host right away and work on a resolution — this may include:
Sending a cleaner
Providing an air purifier
Evaluating for relocation or partial refund if conditions are severe
We’re here to ensure your stay is comfortable and safe. CustomerSupport@VidleHousing.com