We’re sorry to hear your unit doesn’t look like the listing — we understand how disappointing that can be.
📸 Step 1: Take Clear Photos
Please take a few time-stamped photos or a short video of the areas that don’t match the listing — especially if:
Key furniture or amenities are missing
The condition is significantly different (e.g., damaged, outdated)
The layout, appliances, or number of rooms appears incorrect
📩 Step 2: Report It to Vidle Support
Send us your photos and a quick summary of what’s different. We’ll notify the host and open an internal review.
🛠️ Step 3: We’ll Work on a Resolution
If the issue is confirmed and impacts your stay, Vidle may offer a resolution such as:
Coordination with the host to fix or replace items
Partial refund based on severity
Relocation support if the unit is misrepresented or uninhabitable
We’re here to ensure your stay reflects what was promised. CustomerSupport@VidleHousing.com