If you arrive and find that parts of your unit are being shared — but the listing was labeled as an “Entire Place” — we want to help resolve it right away.
Step 1: Confirm What’s Being Shared
Identify which areas aren’t private (for example, a shared kitchen, bathroom, or entrance). This will help you clearly explain the issue to your host.
Step 2: Contact Your Host
Reach out to your host directly to let them know what you’ve noticed. In many cases, they can clarify the situation or resolve a misunderstanding right away.
Step 3: Provide Details to Us
If the issue isn’t resolved after speaking with your host, reach out to us. Include a brief description and a few photos showing the shared areas — this helps us verify the situation against the original listing.
Step 4: We’ll Contact the Host
Once we’ve reviewed your report, we will reach out to the host to confirm whether a mistake occurred and work toward a fair resolution.
If the space was clearly misrepresented, we may offer a partial refund, update the listing, or help you find a new unit, depending on the situation.
Your privacy matters, and we’re here to help make things right. support@vidlesupport.com