We’re sorry you're having issues with an appliance in your unit — your comfort is important to us.
What to Do if Something Is Broken:
Contact your host first to let them know what’s not working and when you noticed the issue. They may be able to resolve it quickly.
Let us know the details if the issue isn’t fixed, including a photo or video if possible — this helps us communicate clearly with the host.
We’ll notify your host right away and request a repair or replacement if needed.
We’ll follow up with updates and offer alternative solutions to ensure your stay remains comfortable.
Urgent issues (like no heat, no fridge, or major leaks) are treated as a priority. We’ll do our best to ensure you’re taken care of promptly. CustomerSupport@VidleHousing.com