We’re sorry you're having issues with an appliance in your unit — your comfort is important to us.
🔧 What to do if something is broken:
Let us know what’s not working and when you noticed the issue
Send a photo or video if possible — it helps us communicate with the host or maintenance
We’ll notify your host right away and request a repair or replacement
We’ll follow up with updates and offer alternative solutions if needed
Urgent issues (like no heat, no fridge, or major leaks) are treated as a priority. We’ll do our best to ensure you’re taken care of promptly. CustomerSupport@VidleHousing.com