During Stay FAQ
This folder includes all help articles related to common guest questions and issues that may arise during a stay. Topics range from amenity use and maintenance concerns to comfort, cleanliness, Wi-Fi, parking, and host communication.
23 articles
What Happens If I Need to Check Out Early?What Happens If I Need to Check Out Early?
I’m Concerned About the Safety of the AreaHere’s what to do if you feel unsafe in the area around your unit.
Can I Request a Late Checkout?Need a little extra time before leaving? Here’s how late checkout requests work.
Broken Appliances (Fridge, A/C, Heat, Washer/Dryer)If an essential appliance isn’t working, here’s what to do.
Submitted a Change Request But Haven’t Heard Back?Here’s what to expect after submitting a reservation change.
How Do I Modify My Reservation?Need to extend your stay or adjust your dates? Here’s how it works.
What If My Host Is Making Me Uncomfortable?If you're feeling uneasy due to host behavior, we’re here to help — your comfort and safety come first.
Lost Your Key or Locked Out?If you’ve misplaced your key or can’t access your unit, here’s what to do next.
Plumbing Problems in Your Unit?Leaks, clogs, or no hot water? Here’s what to do next.
Experiencing Electrical Issues in Your Unit?If lights, power, or outlets aren’t working — here’s what to do.
Trouble Connecting to Wi-Fi?Here’s what to do if your internet connection isn’t working.
Smoke or Carbon Monoxide Alarm IssueWhat to do if a safety alarm is beeping or missing from your unit.
Disturbed by Loud Noise from Neighbors?What to do if you’re hearing excessive noise from nearby units.
Noticing Unauthorized Individuals Near the Property?Here’s what to do if you spot unfamiliar people around your unit.
Trouble Accessing Building Amenities?Here’s what to do if you’re denied access to gym, pool, or other shared spaces.
An Amenity Listed in My Rental Is MissingHere’s what to do if something in the listing — like a gym, desk, or washer — isn’t available when you arrive.
What to Do in Case of a Medical Emergency During Your StayIf you or someone you’re traveling with experiences a medical emergency, here’s what to do and how we can help.
What to Do If You’re Affected by a Fire or Natural DisasterIf your stay is impacted by an emergency like a fire, flood, or evacuation order, here’s what to do and how we can support you.
What Should I Do If Something Breaks During My Stay?If something in your unit breaks or stops working, here’s how to get it resolved quickly.
Do I Need to Clean Before I Leave?Wondering if you need to clean up before checking out? Here's what to know.
How Do I Access the Gym, Laundry Room, or Amenities?Amenity access varies by property — here’s how to find what you need.
I’m Locked Out — What Should I Do?If you're locked out of your unit, here’s how to get help fast.
My Package or Mail Is Missing — What Should I Do?Steps to take if your mail or delivery didn’t arrive during your Vidle Housing stay.