If you're experiencing plumbing issues — such as a leak, clogged drain, or no hot water — we understand how frustrating that can be. Vidle is here to help coordinate a prompt resolution.
Here’s what to do:
🚿 Step 1: Identify the Issue
Let us know what you're experiencing:
Which fixture is affected (sink, shower, toilet, etc.)
What’s happening (e.g., slow drain, leak, no hot water)
When it started
📸 Step 2: Send a Photo or Video (if possible)
Visuals help us communicate with your host or building more quickly and accurately.
🔧 Step 3: We’ll Coordinate Repairs
We’ll contact your host right away to arrange maintenance. If it's urgent or significantly impacting your stay, we’ll escalate for faster service.
We appreciate your patience and will keep you updated every step of the way. CustomerSupport@VidleHousing.com