We’re sorry your stay has been disrupted by noise — your peace and comfort are important to us. Here’s how to address it:
Step 1: Assess the Situation
Stay calm and determine what kind of disturbance it is — e.g., loud noise, parties, harassment, smoking, etc.
Record the details (time, duration, and nature of the disturbance). If possible, make a short video or audio recording for documentation (only if it’s safe and legal to do so).
Step 2: Inform the Host
Contact the host immediately.
Politely explain what’s happening.
Provide evidence (recordings, timestamps, or messages) so the host can take action.
Example message:
“Hi [Host’s Name], I’m currently experiencing loud noise from the neighbors next door. It’s been going on for [duration] and making it difficult to rest. Could you please help resolve this?”
Give the host a chance to communicate with the neighbors or the building management.
Step 3: Contact Us
If the host doesn’t resolve the issue or if the disturbance continues:
Contact Vidle Housing Support
Explain that the disturbance is affecting your stay and that the host hasn’t been able to fix it.
We may offer:
Mediation with the host.
A partial refund
Rebooking assistance to another property.
🚔 Step 4: Contact Local Authorities (if serious)
If the disturbance involves:
Harassment, threats, violence, or
Noise continuing late into the night (violating local noise ordinances),
then contact local authorities (non-emergency police or local noise complaint line).
Example: In many cities, noise complaints can be made via 311 (in the U.S.) or local council hotlines.