We understand how unsettling it can be to notice unauthorized individuals around your temporary home. If something feels off, here’s what you can do:
Step 1: Document What You Observed
Time and location of the sighting
What the individuals were doing
Any distinguishing details (e.g., clothing, behavior)
Step 2: Prioritize Your Safety
If you feel unsafe, leave the unit and contact local emergency services.
Don’t confront the individuals directly.
Step 3: Reach Out to Your Host First, Then Contact Us
Contact your host right away to ask if anyone was scheduled to access the property (e.g., maintenance, cleaners, or staff).
If you can’t reach your host or the situation remains unclear, contact us immediately.
We’ll notify the host, verify whether access was authorized, and follow up with next steps to ensure your safety and peace of mind.