If you’re having trouble accessing building amenities like the gym, pool, or mail room, we’re here to help. Sometimes access requires key fobs, codes, or prior registration — and building staff may enforce HOA policies that differ by property.
✅ Step 1: Confirm the Details
What amenity are you trying to access?
Was access denied by a person or a locked entry point?
Did anyone explain why access was restricted?
📞 Step 2: Contact Vidle Support
Let us know what happened. We’ll reach out to the host or building management to clarify access rules and resolve the issue as quickly as possible.
If amenities were advertised in your listing but unavailable without notice, we’ll work with the host on a fair solution. CustomerSupport@VidleHousing.com