We’re sorry to hear something listed in your property’s description is missing or unavailable — that’s understandably frustrating.
Here’s how we’ll help:
✅ Step 1: Let Us Know What’s Missing
Tell us which amenity is unavailable (e.g., Wi-Fi, laundry, gym access, parking).
📸 Step 2: Share Context (Optional but Helpful)
If the amenity is locked, broken, or completely absent, photos or a short description help us document the issue for the host.
📞 Step 3: We’ll Follow Up for You
We’ll contact the host right away to verify the situation and request a resolution, which may include repair, alternative arrangements, or partial credit if the amenity was a key part of the listing.
We’re here to make sure the listing matches expectations — and your stay is as comfortable as possible. CustomerSupport@VidleHousing.com