We’re sorry to hear something listed in your property’s description is missing or unavailable — that’s understandably frustrating.
Here’s how we’ll help:
Step 1: Check In with Your Host and Tell Us What’s Missing
Tell us which amenity is unavailable (e.g., Wi-Fi, laundry, gym access, parking). Before reporting the issue, please try reaching out to your host directly — they may be able to resolve it quickly.
Step 2: Share Context (Optional but Helpful)
If the amenity is locked, broken, or completely absent, photos or a short description help us document the issue for the host.
Step 3: We’ll Follow Up for You
If your host isn’t able to resolve the issue, we’ll contact them right away to verify the situation and request a resolution. This may include repair, alternative arrangements, or partial credit if the amenity was a key part of the listing.
We’re here to make sure the listing matches expectations — and your stay is as comfortable as possible. CustomerSupport@VidleHousing.com